Customer Fulfillment and Experience Representative

About the job

Customer Fulfillment and Experience Representative

At Andriani Ltd., we are not just making pasta — we are redefining it. As a leading manufacturer of gluten-free pasta, we combine innovation, quality, and sustainability to create products that meet the needs of modern consumers without compromising on taste or nutrition.

Andriani began in 2009 with a specific idea: to innovate the sector for pasta production and sale, creating a product that was naturally gluten-free and healthy, with a unique flavour and a variety of new ingredients (rice, corn, quinoa, buckwheat, amaranth, lentils and peas). Now in our startup phase in Canada, we are building a dynamic team to help launch and grow our North American operations. If you are excited by the idea of joining a purpose-driven company at the ground level, where your work truly makes an impact, Andriani could be the perfect fit.

As our new state-of-the-art production facility in London, Ontario, is nearing completion, we are seeking a Customer Fulfillment and Experience Representative who is ready to provide a superior end-to-end customer experience.

What You’ll Do:

• Reporting to the Logistics and Planning Manager, the Customer Fulfillment and Experience Representative will support the organization through efficient logistics planning and execution and maintaining strong customer relationships, bridging logistics and customer service.

Logistics:

• Schedule and coordinate domestic and international shipments, both in-bound and out-bound.
• Liaise with freight carriers, customs brokers, and 3PL providers to ensure timely and cost-effective deliveries.
• Generate and submit all required shipping documents, including BoLs, customs paperwork, and commercial invoices.
• Monitor shipments and proactively resolve delays to ensure maximum OTIF performance.
• Track and audit transportation invoices and costs against quotes and standards.

Customer Service:

• Customer order entry and maintenance.
• Collaborate and coordinate with planning, production, warehouse, QA, Sales and other internal stakeholders to ensure order accuracy and availability.
• Point-of-contact for all customer inquiries, and issue resolution.
• Coordination of order shipment and receipt with customer.
• Process returns, exchanges and claims in accordance with company policies.
• Maintain CRM systems and ensure accuracy of customer master and records.
• Generate and send customer invoices in coordination with the Finance team, ensuring accuracy and timeliness.
• Processing of CHEP pallet movement within the portal in alignment with customer order shipments.

Accounts Receivable Monitoring:

• Monitor customer accounts for overdue invoices and payment status.
• Communicate with customers regarding outstanding balances, payment terms, and due dates.
• Follow up on overdue accounts in a timely manner and escalate concerns to the Sales Manager or Finance team when necessary.

What You Bring:

• Post-secondary education in Supply Chain, Logistics, or related field.
• P. Log, CIFFA, and/or CCLP designations preferred.
• 2+ years of experience in international shipping and logistics, preferably in a multi-national environment, including generation of BoLs, customs paperwork and other related documents.
• Strong understanding of Incoterms, customs documentation, and global trade compliance.
• 2+ years of customer service experience, ideally in manufacturing, food production, or distribution.
• High attention to detail and accuracy in data entry, documentation, and order processing.
• Proficiency in ERP/CRM systems and Microsoft Office with strength in Outlook and Excel.
• Experience managing customer portals is a strong asset.
• Understanding of basic accounting and invoicing principles.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage time effectively.
• Proficient in using Microsoft Office Suite (Word, Excel, etc.).
• Experience with communication tools (i.e. Microsoft Teams).
• Ability to handle confidential information with discretion.

Why Join Us?

• Joining us now means more than just a job – it is a front row seat to a startup experience backed by global expertise – and you have the chance to be part of it from day one.
• You will work alongside a passionate team, help shape our culture, and contribute directly to building our operations, brand, and success in a new market.

This is a full-time, on-site position based at our new London, Ontario facility, just north of the 401. Please note that remote or hybrid work arrangements are not available for this role, as it requires a consistent on-site presence to support daily operations and team collaboration.

Accommodations are available on request for candidates taking  part in all aspects of the selection process.

Apply Via LinkedIn