Field Service Representative

Description

Specialist, Field Service Representative  Key Job Elements:  

• Provide advice, guidance and technical assistance to internal and external customers on vehicle maintenance issues and repair procedures
• Assist in the development of repair estimates
• Conduct technical inspections and troubleshoot LAV systems
• Conduct repairs, modifications and retrofits on LAV vehicles
• Liaise with internal and external customers for resolution of data and technical problems
• Monitor parts usage and report on any material issues
• Prepare input for various management and log reports
• Provide data to assist in monitoring and tracking project budgets and project status
• Provide technical, test and repair support to customers at their sites when required
• When required, act as lead repair technician, provide team leadership, instruct, monitor and inspect repairs of other technicians on site
  
  

Required Qualifications: 

• Truck, coach or automotive interprovincial certification or qualified military fire control systems technician, military electro optical repair technician or heavy equipment technician
• Minimum 3-5 years experience in the operation and maintenance of armoured vehicles
• Ability to drive a Fork Truck and operate Portable Cranes and other material handling equipment
• Ability to read and interpret technical drawings and documentation
• Must be able to meet Anthropometrical Size Restrictions for confined space
• Possess a valid driver’s license and ability to qualify for DZ license
• Strong communication, organization and prioritization skills
• Experience working with teams and/or customers
• Ability to work independently and take initiative
• Must possess or be able to obtain a valid Canadian Firearms Restricted Possession and Acquisition License (PAL)
• Ability to travel (   %) extensively domestic/international, for extended periods of time, including in areas of operational deployment with our customers

 Preferred Qualifications: 

• University degree or College diploma
• Valid Secret level security clearance

  Physical Conditions and Hazards:  The conditions in which an individual or staff works, including but not limited to such things as amenities, physical environment, stress and noise levels, degree of safety or danger, temperature, location.  

• Nature of Supervision: Medium (Some Self-directed work) 
• Work Interruptions and Distractions: Minimal to medium
• Physical Environment: manufacturing/shop floor, some office
• Hazards: Heavy machinery including but not limited to fork trucks and cranes, noise, dust, paint, temperature fluctuations, hand tools

 Physical Demands Description:  Typical postures may include standing, sitting, squatting, kneeling, crouching, bending, lying down and reaching at working heights ranging from below floor level to overhead. Tasks required on the interior of the vehicle will require working in a vertical space of 105 to 135 cm and may involve sitting, crawling, crouching, stooping, bending, twisting, kneeling and/or lying down to access some areas, as some tasks require working in areas with space constraints. The worker may also be required to lay on a creeper to complete work under the vehicle. Vertical clearance under the vehicle is approximately 65 cm. Sustainment ship floor employees are required to climb on/off vehicles, which may include climbing through roof hatches, rear openings, and/or the driver’s hatch. It is common for Assemblers/FSRs to complete many assembly tasks in the same area of the vehicle while maintaining static or similar postures for a period of time.  Equipment Utilized:  Equipment a Sustainment shop floor employee is required to use LAV’S Crane Hand Tools Fork Truck  Computer Phone  Medical Surveillance  May include: Inoculations, Respiratory Fit, Audiometric Testing, Designated Substance Surveillance, Vision, Anthropometrical Size Restrictions depending on task  Personal Protective Equipment: Applicable when interacting with shop floor (safety shoes, safety glasses, hearing protection. extraction coveralls)