We’re seeking a Counsellor to join our Manufacturing sector team — an experienced IT leader who leverages Info-Tech’s best-practice research and expertise to help members achieve measurable results and business value.
Counsellors are a key part of our premium member service, combining leadership experience with practical insight to guide IT executives on strategy, transformation, governance, delivery, data-driven decision making, and business alignment.
This role also includes hands-on engagement such as facilitating round tables and events, delivering on-site client work, and supporting regional conferences. Info-Tech Research Group empowers organizations with actionable research to help IT leaders make informed decisions, save time and money, and de-risk delivery.
Key Responsibilities:
- Provide advisory and coaching services to clients in the small and medium segments, including a minimum of one meeting per client per month. Meetings are face-to-face and via Teams virtual meetings.
- Develop customized delivery plans and service deliverables aligned to clients’ strategic outcomes and initiatives.
- Work collaboratively with other members of account delivery teams, including Account Directors and Client Success Managers, to develop account plans and deliver to client objectives.
- Host and support clients at events.
- Facilitate peer interactions and networking for clients.
- Support pre-sales and growth activities.
- Support ITRG events through facilitating round tables, leading special interest groups, and supporting regional conferences.
- Contribute through all stages of the research life cycle, including ideation, review, and quality assurance.
- Embrace Info-Tech Research Group’s culture of continuous learning by participating in on-going self and industry development activities.
Key Selection Criteria:
- Possess a minimum of 15 years of professional IT or consulting experience (or a combination of both); experience within the manufacturing industry or manufacturing-related environments is considered an asset but not required.
- Strong leadership presence and business acumen.
- Demonstrable experience in an independent contributor role, with the ability to collaborate, mentor, and work with less tenured team members.
- The ability to build and maintain relationships at the senior executive level.
- The ability to communicate effectively with executives and board members.
- Strong problem-solving skills.
- Strong organization and time management skills.
- The ability to work across multiple accounts and clients simultaneously.
- Well-developed communication skills, with the ability to convey complex information in a way that is easily understood by the audience.
- Experience in facilitating and/or presenting to large groups.
- Ability to travel to clients in the Europe region.
- Proven experience in a client service environment.
- Current knowledge of key IT trends including cloud, AI, multi-vendor outsourcing.
- Bilingual proficiency in French, Spanish, or German is good to have to support our diverse client base across North America and globally.
- Coaching qualifications (nice to have, not essential).
Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.
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