Position Status: This posting is for a current, existing vacancy.
Full-time Permanent Salaried Position: Monday to Friday
Department: Customer Service
Salary: $40,500/year
Reports To: Customer Service Manager
Purpose of Position:
• Providing exceptional customer support and service to Sterling clients ensuring their needs are met and inquiries are resolved in a timely and professional manner.
Result Areas of the Position:
This is an on-site role.
• Manage and process orders for clients in a timely and accurate manner.
• Working within current automated and manual procedures to process client orders for production.
• Help customers navigate Sterling’s websites and online ordering and provide product information and solutions to customer inquiries.
• Ensure prompt resolution of issues to facilitate timely completion of purchase orders.
• Effectively handle emails and incoming calls to provide support to sales personnel, customers, and distributors.
• Good knowledge of our product line to answer questions.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
Qualifications:
• Minimum high-school diploma.
• 2-3 years of previous working experience in a similar customer service or administrative role.
• French speaking would be a great asset.
• Proficiency in computer skills in Outlook and Microsoft Office.
• Self-motivated and able to work unsupervised, demonstrating strong time management and organization skills.
• Detail-oriented with the ability to handle administrative tasks efficiently.
• Understanding customer relationships and service best practices.
Activities and Tasks:
• Activities involve processing information for placing orders, proofs, quotations and general inquiries by email, phone and walk in clients.
• Investigate and resolve customer issues.
• Collaborate with other teams, such as sales and logistics, to ensure smooth and efficient order processing.
• Develop sound Product Knowledge.
• Troubleshoot and resolve customer complaints or inquiries in a professional and courteous manner.
• Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
• Continually seek out ways to improve customer satisfaction.
Perform activities required by the ISO 9001 and Sterling Quality Management System
Please apply to humanresources@sterling.ca