Senior Customer Care Representative (Bilingual)

We think every breath is as important as the next. That’s why we create better systems to improve the air around you, producing healthier environments for happier families. With quality air comes quality care.

About Airia:

Airia Brands inc. is part of the Zehnder Group AG, Switzerland a global leader in creating energy-efficient solutions for a healthy and comfortable indoor climate. Airia is the market leader in the manufacture and marketing of residential and commercial HVAC solutions including HRV (Heat Recovery Ventilators) and ERV (Energy Recovery Ventilators).  We refresh the indoor air you breathe and exhaust the stale air for a healthier home environment. Our ERV/HRV products are marketed under the Lifebreath brand name.

Job Summary: 

Airia Brands Inc. is seeking a highly organized, motivated bilingual (English and French) Senior Customer Representative to provide prompt, courteous and knowledgeable information, and answer questions regarding complaints to ensure customers are satisfied with products, services, and features.

Essential Duties and Responsibilities:

• Manage incoming calls and assist with inquiries regarding product information, pricing, availability, and order status.
• Manage Customer Care and Warranty email boxes.
• Resolve customer complaints within company guidelines, while providing outstanding customer service.
• Process Daily Sales Report for distribution.
• Follow up and make scheduled call backs to Sales Team and Wholesalers where necessary.
• Communicate effectively interdepartmentally and cross-functionally within a moderate paced environment.
• Knowledge of company equipment warranties and quote pricing of replacement parts.
• Organize ideas and communicate messages to appropriate team members.
• Demonstrate ability to communicate verbally and in writing within a fast-paced environment.
• Organizational skills, accustomed to utilizing various mediums and software to complete tasks within a timely fashion.
• Computer literacy and knowledge. Familiar with various internet-based platforms such as Microsoft Excel, Teams, Word and Outlook.
• Ability to take direction and work with a minimal amount of supervision.
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Qualifications/Skills/Experience: 

• Minimum 5 years Customer Service experience.
• A community college diploma with several years of practical relevant experience.
• Excellent customer service skills, both written and oral in both English & French.
• Industry knowledge and/or experience working with HVAC is ideal.
• A motivated, self-starter with strong communication and organizational skills.
• Results-driven, self-starter and takes initiative to drive the business.
• Contributes to the development of process and procedure improvements.
• Ability to multitask effectively and efficiently.
• Excellent problem solving and decision-making skills.

How to Apply: 

Applicants are invited to submit their resume by email to?hr@airiabrands.com. We thank all applicants; however only the most qualified candidates will be contacted. 

Reasonable accommodations are available for applicants with disabilities throughout the recruitment process. If you are selected for an interview and require accommodations for interviews or other meetings, please advise Human Resources. 

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