STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada. We have a full-time, permanent Bilingual Dealer Support Representative position available at our London office.
WHY STIHL LIMITED:
- Competitive SALARY for all employees across the country
- 100% Employer-paid Group Benefit Plan that includes health, dental, vision, paramedical and disability insurances!
- Defined Contribution Pension Plan with a 6% Employer Match (employees must contribute 3%)!
- Annually funded Personal Spending Account to use towards fitness-related products, services and memberships!
- Paid Holiday Shutdown period between Christmas and New Years!
- Clean and safe working environment and fun company events!
- Charitable donations to local organizations that support our communities!
KEY RESPONSIBILITIES INCLUDE:
- Process, review and release dealer orders
- Manage other dealer related transactions as required
- Answering dealer phone calls assisting Dealers with tracking shipments, processing pricing & stock corrections and navigating our business-to-business system
- Responsible for product certificate redemption and credits to dealers
- Assist with parts lookup and various data entry tasks
- Other dealer-related transaction processing as required
QUALIFICATIONS & SKILLS INCLUDE:
- Two plus years’ experience working in a Customer Service role is required
- Proficiency in English and French
- Minimum Highschool diploma is required
- Strong organizational and time management skills, with the ability to prioritize and meet deadlines in a busy environment
- Ability to remain focused and maintain attention to detail in a fast-paced setting
- Proficiency with Microsoft Office, SAP experience is an asset
- Excellent customer service skills, interpersonal skills, initiative, and versatility are essential
We offer excellent working conditions and a competitive compensation package with paid benefits and a company pension plan. If you are interested in applying, please email your resume to the attention of the Human Resources Manager, STIHL Limited - hr.canada@stihl.ca.
We thank all applicants in advance; however only those under consideration will be contacted.
Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.