Bilingual Dealer Support Representative

STIHL Limited, a wholly owned subsidiary of ANDREAS STIHL AG & Co. KG in Germany, is a leader in the distribution of chain saws and handheld outdoor power equipment in Canada. We have a full-time, permanent Bilingual Dealer Support Representative position available at our London office, reporting to the Dealer Support Supervisor.

WHY STIHL LIMITED:

• Competitive SALARY for all employees across the country
• 100% Employer-paid Group Benefit Plan that includes health, dental, vision, paramedical and disability insurances!
• Defined Contribution Pension Plan with a 6% Employer Match (employees must contribute 3%)!
• Annually funded Personal Spending Account to use towards fitness-related products, services and memberships!
• Paid Holiday Shutdown period between Christmas and New Years!
• Clean and safe working environment and fun company events!
• Charitable donations to local organizations that support our communities!

KEY RESPONSIBILITIES INCLUDE:

• Process and review dealer orders accurately and efficiently
• Handle dealer-related transactions and inquiries, including shipment tracking, pricing adjustments, stock corrections, navigate of our business-to-business system and other dealer related transactions.
• Responsible for processing product certificate redemption and credits to dealers
• Assist with parts lookup and various data entry tasks
• Perform additional dealer-related transactions and tasks as assigned.

QUALIFICATIONS & SKILLS INCLUDE:

• Two plus years’ experience working in a Customer Service role is required
• Proficiency in English and French
• Minimum Highschool diploma is required
• Strong organizational and time management skills, with the ability to prioritize and meet deadlines in a busy environment
• Ability to remain focused and maintain attention to detail in a fast-paced setting
• Proficiency with Microsoft Office, SAP experience is an asset
• Excellent customer service skills, interpersonal skills, initiative, and versatility are essential

We offer excellent working conditions and a competitive compensation package with paid benefits and a company pension plan. If you are interested in applying, please email your resume to the attention of the Human Resources Manager, STIHL Limited - hr.canada@stihl.ca.

We thank all applicants in advance; however only those under consideration will be contacted.

Accessibility accommodation is available in all aspects of the recruitment process. Applicants should make this known in advance.