IT Technician

Departement: Information Technology
Shift: Day
Workplace: Ingersoll
Company: Nortera

Joining Nortera means choosing opportunities to grow together!

As the North American leader in ready-to-cook vegetables, we are committed to contributing to the well-being of society by providing access to healthy and sustainable food. 

Nortera produces major private and retail brands and markets its own brands Arctic Gardens and Del Monte.

WHY CHOOSE NORTERA

• Competitive salary, annual bonus and vacation policy;
• Complete range of social benefits (telemedicine) and employee assistance program (EAP);
• Possibility of contributing to an RRSP with employer contribution;
• Participation in a volunteer day at the employer's expense;
• Reimbursement for tuition fees and physical activity;
• Environment that fosters learning and professional development;
• Opportunities to work on inspiring projects in a growing company!

BASE SALARY

YOUR DAILY ROLE

The IT Technician will support and maintain in-house computer systems, desktops and peripherals for our Strathroy and Ingersoll locations. This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and software while ensuring optimal performance.

THE ROLE:

• Work with end users to identify and deliver required PC services;
• Provide training and support to end users and staff on computer operation and other issues;
• Install, configure, test, maintain and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products;
• Receive and respond to requests regarding PC and/or hardware problems including hands-on fixes at the desktop level, installing and upgrading software, implementing files backups and configuring systems and applications;
• Access software updates, drivers, knowledge bases and FAQ resources on the internet;
• Construct, install and test customized configurations based on various platforms and operating systems;
• Support development and implantation of new computer projects and new hardware installations;
• Collaborate with LAN network administrators to ensure efficient operation of the company’s desktop computing environment;
• Provide rotating IT support after business hours for the Strathroy and Ingersoll faci

YOUR PROFILE

• Post-secondary education in computer science or any of relevant education experience;
• Ideally 2 years of experience with hardware and network troubleshooting;
• Excellent knowledge of network and PC hardware;
• Ability to read and understand technical manuals, procedural documentation and OEM guides;
• Exceptionnal interpersonal skills with a focus on rapport-building, listening and questioning skills;
• Self motivated;
• Highly analytical with excellent problem solving abilities;
• Must be flexible to support business needs that includes weekends and other off shift on a rotation.