Quality Assurance Supervisor

Position Snapshot

Business area: Nestle Canada Inc

Role: Quality Assurance Supervisor

Location: London, ON located at 980 Wilton Grove Rd, London, ON N6N 1C7;

On-Site

A little bit about us

While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people. 

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

What to expect

As the Quality Assurance Supervisor, you will be responsible for leading the quality assurance operations at the site level, ensuring compliance with Nestlé Management System (NMS), ISO standards, and corporate policies related to food safety, quality.

A day in the life of a Quality Assurance Supervisor

• Lead, support and motivate the team in the achievement of their objectives.
• Contribute to the development of competence of quality professionals.
• Promote quality awareness and commitment to quality across the factory
• Promote digital and AI tools within the team to automate and streamline tasks
• Ensure site-level quality systems align with Nestle Management Systems (NMS) and ISO standards.
• Conduct risk assessments, manage non-conformances, and ensure corrective actions.
• Performs trouble shooting and corrective action follow-up of non-conformities.
• Lead internal audits and participate in management reviews.
• Lead and support external audits with Factory Quality Manager.
• Maintain documented information by NMS standards.
• Address & approve consumer complaints and feedback professionally.
• Define and update the specific quality procedures, instructions and tools in technical expertise.
• Contribute to define and follow-up on quality KPIs.
• Set operational objectives in collaboration with the Factory Quality Manager.
• Own and maintain the HACCP and Quality Management System (QMS) programs, ensuring they are effectively implemented, regularly reviewed, and fully compliant with Nestlé and regulatory standards.
• Compliance to Nestle Standards including NQAC requirements for Lab Analytical and Safety Practices
• Promote and lead projects for the cost effectiveness of the Laboratory
• Support Nestlé Continuous Excellence program in the quest for zero defect.
• Support activities to achieve compliance with the Nestlé Quality Management System requirements and other applicable instructions and standards.
• Support unit readiness for internal and external audits.

Role Requirements

• University graduate or equivalent (preferred food science, food safety, microbiology, or chemistry or related degree)
• Experience in the field of food quality and food safety.
• Exposure to customers, suppliers, internal teams, business projects, cost savings (e.g. Mission, Special Projects etc.).
• Demonstrated competence as Team member in a factory: Quality, Production Support, Application Group
• Experience working in unionized environments is an asset
• Experience in successfully implementing food safety programs as: Participating in project teams, Leading part of a change effort

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
• Company matched pension plan 
• Three weeks of Vacation and five personal days (Personal Paid Holidays) 
• Flexible and hybrid work arrangements 
• Excellent training and development programs as well as opportunities to grow within the company 
• Access to Educational Assistance & Tuition Reimbursement 
• Bonus eligibility 
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites) 

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.  

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Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs. 

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require.?Nestlé will work with you in an effort to ensure that you are able to fully participate in the process. 

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