Project Manager (ExSteel)

Our purpose is simple: To enrich the lives of our partners. Steelway is committed to providing our customers with the highest quality products and services available today, and we believe that commitment begins with hiring the best people.

ExSteel is an affiliate of Steelway that specializes in steel building components. Steelway and ExSteel work side by side at our main Aylmer location which offers many resources and a welcoming office environment.  

As a member of the ExSteel team and as a new Steelway family member, you will join a diverse, dynamic group of highly motivated individuals that bring with them a wide array of talents, skills, and backgrounds.

WHAT YOU WILL DO

• The Project Manager leads the overall management of multiple projects simultaneously and is the integral point of contact with ExSteel customers and all internal departments.
• The Project Manager is responsible for the precise execution of ExSteel’s sales contracts. This includes building scope, management of change orders, project timelines, and milestone payments - all while ensuring project profitability.

• As part of a skills based team, this role partners with internal departments ensuring customer requirements are handled in a timely manner thereby mitigating project risks.

• Partner with ExSteel's sales team to take orders through the execution cycle.
• Manage the precise communication of delivery timelines and the customer’s delivery expectations throughout the order fulfillment process.
• Leads projects and manage the relationship between ExSteel customers and internal staff, ensuring enquiries and issues are resolved promptly while providing excellence in customer service.
• Ensure customer’s project meets their requirements on time with the best outcome for ExSteel with a thorough understanding of the project and project schedule.
• Lead the Project Coordination Team to create and execute a plan to mitigate project risks by prioritizing projects and working collaboratively with all departments.
• Ensure that all customer concerns, problems, changes, back charges, and extra costs associated are managed in an efficient and ethical manner in accordance with our Steelway Deficiency Procedures.
• Resolve customer issues related to materials, details, and construction methods for the duration of the project. This includes post project and assisting customers on site when required.
• Ensure enquiries and issues are resolved promptly to the satisfaction of all parties.
• Build customer loyalty and represent the ExSteel brand by acting as the primary liaison between the customer and ExSteel.

• Manage several projects from project time of order through to project completion (post delivery customer service) by monitoring milestones, promoting cooperation, and motivating through team involvement.
• Facilitate the definition of project scope, goals, and deliverables by reviewing project details for accuracy, completeness, practicality, and impact (specific review of contract, approval drawings, and change orders).

• Implement and manage project change orders and interventions to achieve project output, ensuring all project milestones are met.
• Ensure that all departments and customers have their required reliable, accurate, and complete information in a timely manner.
• Act as both a liaison and manager with internal departments and the customer.
• The Project Manager provides leadership and guidance to the Project Coordination Team.
• Provide input to assist the Project Coordination Team in prioritizing final delivery and internal work schedules.
• Guide the Project Coordination Team to create and execute plans for preventative action, as required.
• Meet with internal departments to determine what information may still be required for them to execute on their deliverables.
• Identify roadblocks and mitigate risk enough in advance to enable all departments to take preventative action.

• Give value added service by providing assistance to customers over and above expectations, meeting with customer owners and employees, particularly site employees.

WHAT YOU WILL NEED

• Minimum of 5 years commercial, industrial, agricultural, recreational, or institutional construction experience.
• Minimum of 5 years Project Management experience, ideally of concurrent jobs, PMP designation considered an asset.
• Post-Secondary Diploma or Degree related to Construction Management, Engineering, or related education.
• Excellent internal and external customer relationship management skills.
• Basic drafting techniques (including AutoCAD and/or other drafting software).
• Demonstrated high-level time management and organizational skills.
• Generally involves working in an “office environment” however, will require site visits and visits to customer locations on a regular basis.
• Highly effective communication skills, both spoken and written, are paramount.
• Understand construction processes and construction management (site-work, tendering, contracts, specifications, etc.).
• Understand manufacturing processes (tolerances, capabilities) and Quality Management.
• Strategic Planning and Business Management practical knowledge.
• Understand Metal Building construction methods and details would be considered an asset. 
• Understand Conventional construction methods and details.
• Prior experience in managing customer credit, collections is required.
• An understanding of basic financial metrics is also required (revenue, expenses, income, margins, budgets etc.).
• Ability to empower, influence, and work cohesively within a diverse team.
• Ability to prioritize work load, minimize risk utilizing time management skills.

• Proficiency in all Microsoft programs, SharePoint, CRM, and Bluebeam.

• Fluency in French (with technical/construction expertise) is an asset.

WHAT WE OFFER

• Competitive wages
• Comprehensive benefits package including a health spending account
• RRSP Program
• Profit Sharing Program
• Ability to work remotely (hybrid)
• Monthly employee appreciation lunch
• Family, friendly environment

Steelway Building Systems provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the Director, of Human resources will work with the applicant to meet the job applicant’s accommodation needs.

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