Quality Supervisor

Opportunity Overview
Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America’s most iconic chains to bring people together to celebrate life’s sweetest moments!

Quality Supervisor

Dessert Holdings is looking for a Quality Supervisor to join our team based in London, Ontario.  This individual will maintain close working relationships with other department managers and supervisory personnel in order to meet and maintain product quality, identify, solve and prevent problems affecting product quality, maximize productivity, and comply with regulatory requirements.

KEY RESPONSIBILITIES:

• QA team scheduling and coordination of tasks
• Provide support and guidance to QA technicians regarding quality and food safety issues.
• Maintaining HACCP (update plan on new products, ingredients, process, annual training, organize monthly HACCP meetings, validation study)
• Responsible for ordering and monitoring QA and Lab supplies, seeking new suppliers, coordinate training from supplier or new equipment purchased.
• Overseeing lab activities (review and summarize testing results and provide corrective action) and communicating results of testing to operations.
• Review technicians’ daily reports.
• Participate in internal audits, in –house inspections, third party audits.
• Review and release on HOLD product, communicate to all stakeholders.
• Responsible for Business Exposure Meeting Presentation and preparation.
• Update on non-conforming reports (ingredients or packaging)
• Participate in weekly review of current policies and procedures; and responsible for execution of document control program.
• Manage Deviations, Corrective Actions and Preventive Actions program, and customer complaints.
• New Products development support
• Responsible for creating sampling plans based on risk and interpreting results. Provide final disposition based on statistical analysis.

QUALIFICATIONS AND REQUIREMENTS:

• BSc in Food Science or Diploma in Food Science or related discipline required.
• Previous experience as a QA Supervisor in a continuous process manufacturing environment, preferably in food or pharmaceuticals, is preferred.
• HACCP training, PCQI/FSMA training
• Statistics knowledge      
• Self-driven individual with strong ability to manage ambiguity, multi-task, work with minimal supervision and who adapts readily to changes in priorities and business conditions.
• Communicates effectively with colleagues across a range of disciplines and all levels of management.
• Strong verbal and written communication skills, problem solving skills, attention to detail, interpersonal skills and executive presence.
• Fits well in an environment that rewards bright, self-starting, energetic, and action-orientated managers with increasing responsibility and challenge.
• Professional and personal integrity beyond reproach

About Dessert Holdings

Dessert Holdings is North America’s fastest-growing premium dessert company, recognized for providing retail and foodservice customers with chef-inspired, innovative desserts made with real ingredients, a flexible and low-cost supply chain, and best-in-class service. The company is a collection of premium dessert companies and brands:  Steven Charles, The Original Cakerie, Lawler’s Desserts, Atlanta Cheesecake Company, and Dianne’s Fine Desserts.  Dessert Holdings is owned by Bain Capital, employing more than 3,200 people across eight manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law. 

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