Sales Support Specialist

At Trojan Technologies, we believe there’s nothing more essential than delivering clean water to the world. That’s especially true in this critical moment, when the world’s supply of clean water is under substantial stress due to industrialization, increasing demand, and rising biological and chemical contamination. Our mission is to stem that tide: to ensure greater water confidence and environmental stewardship for people, industries, and municipalities, improving the lives of over one billion people globally.

As part of our global team, you’ll work alongside customers from municipalities to pharmaceutical and food and beverage companies to build creative, sustainable solutions. You’ll also find a welcoming and supportive team that listens to your ideas and allows you to follow your strengths. All of us feel privileged to work on innovative technologies that bring clean water to the world—we hope you will, too.

Trojan is proud to be one of Danaher's Water Quality companies. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

Position Summary

This position is primarily supporting the aftermarket sales organization by providing data analysis/integrity reporting to functional teams, support sales initiatives, customer contact support, as well as process documentation management and special projects. In additional to critical metric tracking/reporting, maintaining parts pricing and assistance with producing and releasing the Global Parts Price Books and updating connected tools/reports (e.g., ERP). The position is also responsible for Customer Relationship Management (Salesforce.com) tool improvement and administration.

Accountabilities

Sales & Service Support

• Build partnership and owns process improvements with Finance and Legal on contract/legal document reviews (e.g., T&C, vendor account setup, insurance documentation)

• Own sales process/playbook development and tool improvements to reduce waste (muda)

• Champion document/storage system (e.g., SharePoint) maintenance and improvements

• Collaborate with the Operations Team on the Production/Sales/Inventory (PSI) process to improve OTD

• Champion Business Operating System (BOS) document management for Service/Sales and ISO audit coordination

• Assist sellers with quoting and proposal creation, service tech scheduling when necessary

Data Analysis & Reporting

• Ownership of AMPS sales/service critical metric data collection, analysis, reporting (backlog, bookings, price lift), including ad hoc reporting request based on Cross Functional team/Business needs

• Facilitate Growth Room (Commercial Daily Management) meeting and drive completion of action items

• Customer Relationship Management (CRM) tool expert for Service/Sales

• Drives continuous improvement to process and tools

• Development and implementation of dashboards and reports

• Assist with account updates/data input when necessary

Parts Pricing (Municipal & Industrial Markets)

• Responsible for parts pricing process for both municipal and industrial verticals

• Active participant in the cross functional parts price book creation team

• Maintain and report on contract pricing and Key Accounts (account identification, tracking, CPI/PPI updates)

Measures of Performance

• Effective use of DBS (e.g., Daily Management) as part of continuous improvement in all accountabilities

• On time parts price updates and release of parts price books

• On time and accurate production of reports and analysis

• Active participation in any Problem Solving Processes (PSP)

• Successful ISO audits relating to service/sales processes

• Assist with other strategic and important needs/initiatives

Qualifications

• Minimum 3 years of experience in a customer facing or marketing experience, fast-paced, collaborative environment

• Excellent customer focus and ability to communicate effectively and influentially across levels and cultures

• Travel up to 15% annually

• Competency in Microsoft Office applications required with an emphasis on excel and/or BI tool

• Advanced knowledge of ERP (Baan or LN preferred)

• Knowledge and experience in Document Management and CRM tools (Salesforce.com preferred)

• Broad knowledge of cross functional processes; specifically, Sales, Service, Warranty, Order Fulfillment

• Ability to interact effectively and professionally with internal, cross-functional partners, and external channel partners

• Ability to organize and prioritize under pressure

• Strong analytical skills to review technical and historical data

• Highly analytical and comfortable working with large amounts of data

• Ability to effectively problem-solve and multi-task

• This position has the ability to be Hybrid.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.