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Job Description
Quality Planning & Customer Service
We require an experienced Quality Planning & Customer Service team member who will be responsible for:
- Ensuring that our products, processes and systems are in compliance with customer’s and Starlim North America requirements and standards.
- Assist with the design, specification, development, and procurement of inspection, measuring, and testing systems for special machine parts and conduct and coordinate internal/ external audits.
- The implementation of quality control systems while working with Production and Process Teams in order to maintain Starlim’s high level of quality.
Additional responsibilities include:
- Lead role for quality (APQP/Qualification) for new projects
- APQP function with customer interaction
- Internal audits for products and processes
- Assist in achieving compliance to management system requirements
- Timely customer response to include 8 D’s, PPAP’s
- Calibration of equipment
- SPC, Process Capability Assessment, GR&R
- Work closely with Process Teams regarding test results and continuous improvements
- Prepare inspection certificates for customers
- Interpretation of design print and specifications
- Complaint management
- Root cause analyses and corrective actions
- Provide production team member training for defects
- Should conduct other work activities according to established job instructions and follow procedures and practices of Starlim North America Corporation
- Support Environmental, Health & Safety initiatives throughout the facility, ensuring safety, housekeeping and quality standards are maintained
Do you have?
- College diploma required, university degree preferred
- Certified Quality Engineer or ASQ designation preferred
- 4 years’ experience as a quality planner & project quality member or quality claim member or equivalent working experience in a Quality role
- Experience with Root Cause Analysis, failure mechanism
- Experience with automotive quality requirements as PPAP, 8D, CSR, FMEA, APQP, Control Plans
- Experience working with customers resolving quality issues
- Working knowledge of SPC and the usage of it
Successful candidate will also:
- Work effectively with customers and suppliers
- Have excellent interpersonal communication skills (verbal and written)
- Have excellent computer skills in Word, Excel, Power Point, and customer quality software packages
- Demonstrated excellent problem solving and organizational skills
- Must be able to work all shifts including days, afternoons, nights, and weekends
If you have the required qualifications and would like to work in a growing, high tech, continuous improvement environment, please apply here with your resume and cover letter.
Starlim is an equal employment opportunity employer and offer a competitive salary and benefit package. Candidates must be legally employable in Canada to be considered for employment.
Starlim North America is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs. We thank all applicants for their interest, only those selected for further consideration will be contacted.
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