Customer Service Coordinator

Customer Service Coordinator

Full Job Description

Customer Service Coordinator

Summary

Natra Chocolate America requires a Customer Service Coordinator (CSC) to oversee the operational execution of finished product movements from end-to-end. Likewise, the CSC will manage the customer relations and work with cross-functional departments to meet or exceed customer service levels.

Job Duties

• Ensure the safety culture within the Supply Chain department.
• Coordination and management of outbound shipments to Customers, this includes but is not limited to facilitating import permits, meeting logistic requirements and other related process.
• Keeps customers informed by forwarding notices, shipment dates and any other status related to their shipments.
• Collaborating with Planning/Procurement group for ongoing analysis of the required levels of inventory to meet customer requirements.
• Oversee finish goods inventory to ensure accuracy and best before day management.
• Enter Data in AX to Process Sales and shipping documents.
• Monitor shipping confirmations to ensure on time customer invoicing.
• Maintenance of AX transactions to ensure data integrity and traceability of products.
• Assist management in training and developing Customer Service Representatives.
• Develop and maintain standard operating procedures in order to ensure organizational effectiveness and efficiencies.
• Assist with the management of logistics providers, including 3PL warehouses and freight carriers.
• Contribute to Supply Chain strategic/special projects.
• Performing ongoing analysis of Supply Chain Key Performance Indicators (KPIs) including customers on-time delivery performance.
• Other duties which may be assigned by the department manager.
• Adhere to all prescribed Regulatory and Company requirements for Occupational Health, Safety and Environment, Food Safety and Quality Systems, HACCP, Sanitation and GMP’s

Qualifications

• Minimum 2 years of Customer Service experience.
• Minimum 2 years of experience in Import/Export Compliance or Customs Brokerage/Freight Forwarding.
• Minimum 1 year of experience working with ERP systems such as Dynamics AX or SAP.
• Post-secondary degree or diploma
• CITT Certification, APICS Certification, PMAC Certification, P. Log. Certification considered an asset
• Strong working knowledge of MS Office applications (proficient in Excel)

Requirements

• Verifiable proficiency in Microsoft Excel, Word and Outlook
• DOT/FDA regulations
• Import/Export Customs
• Extremely detail-oriented
• Excellent math skills, along with the ability to calculate freight measurements, weight and convert to international units
• Strong ability to calculate freight measurements, weight and convert to international units
• Motivated, goal-oriented, and persistent
• Skilled negotiator with diplomacy and conflict resolution skills
• High level of initiative and works well in a team environment
• Excellent written and oral communication skills
• Highly organized and able to handle stressful situations, deadlines and pressures well
• Excellent understanding of information systems, logistics costs and inventory management
• Working Knowledge of Spanish or French would be an asset

Diversity and Accessibility at Natra Chocolate America

Natra Chocolate America is committed to celebrating diversity and to creating a workplace culture that embraces individuality. At Natra Chocolate America we are also committed to creating a workplace free of barriers that is accessible to all. Where requested, and in consultation with the applicant regarding his/her individual accessibility needs, all reasonable accommodations will be made available to persons with disabilities to support full participation in our recruitment processes.

Natra Chocolate America is proud to be an equal opportunity organization and takes pride in our recruitment and hiring standards.

Thank-you for your interest in Natra Chocolate America but only those selected for an interview will be contacted.

About Natra:

The Spanish multinational Natra, founded in Valencia in 1943, is a benchmark among European producers of chocolate and cocoa products for private label and branded food companies, selling its products in 92 countries on the five continents. The company has six production plants in Spain, Belgium, France and Canada and permanent commercial presence in Europe, Canada, USA and Asia.

Job Type: Full-time, Permanent
Salary range: $45,000.00-$50,000.00 per year

Job Types: Full-time, Permanent

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Hiring Insights

Hiring 1 candidate for this role

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