Sales and Customer Support

Job Description

Bosco and Roxy’s is a premium, specialty dog treat manufacturer based in London, Ontario and shipping worldwide. Our products are new and innovative and fast becoming a must have in every treat jar. Bosco and Roxy’s frequently launches new hand-decorated cookie treats and the response has been fantastic! We launch a new collection for every holiday, and update year round.

This position would be a part of our dynamic sales team as well as contribute to our social media presence. This position would focus on media marketing, audience engagement, content creation, analytics and ad placement.

Job Duties:

• Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs

• Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.

• Recording sales trends and liaising with account managers to develop sales strategies.

• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction and support the Sales Team.

• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.

• Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.

• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.

• Make travel arrangements for the sales team and the senior support staff when needed

• Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request

• Handling administrative duties for the company and its executives and management teams.

• Scheduling customer meetings and conferences.

The qualifications for this position includes:

• A high school diploma or equivalent.
• Experience in social media content

• Experience in supporting senior-level management including making travel arrangements and scheduling weekly meetings and or Experience in administration in a high-volume office may be advantageous

• Strong analytical, organizational, and time management skills.

• Excellent team working, motivational, interpersonal, communication, and customer service skills.

• The ability to multitask and quickly switch your focus.

• Extensive experience with Microsoft Office, Excel, and PowerPoint

• Must have excellent verbal and written communication skills

• Be strongly skilled in data entry and customer service including basic math and reporting skills

• Attention to detail is necessary as well as being a people person with excellent customer service knowledge

Work Remotely

• No

Job Types: Full-time, Permanent

Salary: $40,000.00-$40,500.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift

COVID-19 considerations:
We practice social distancing, use proper PPE, enforce daily covid screening.

Experience:

• sales: 2 years (required)

Hiring Insights

Hiring 1 candidate for this role