Window Administrator/Customer Service Representative

Company Description

There’s more to life than work? You’re right. Our straight weekday schedule will allow for that. Evenings and weekends to yourself. We’ll pay you a competitive wage and give you access to a great benefit program including a savings plan. Interested? Read on.

At Gentek Building Products, we’ve made a commitment to our customers that they can rely on us to provide the quality exterior home improvement products they need. But that’s not enough. For us to be considered as their business partner, we know we also need to ensure that every transaction with us, at every point of contact, provides them with a superior service experience. That’s where our great employees come in. They make dealing with Gentek easy. And when that happens, we all have a great day at work.

Maybe you are just the person to join our team? Keep reading!

Job Description

Reporting to the Branch Manager, the Window Administrator/Customer Service Representative carries out sales and service support functions related to window product sales. In this role, you will support sales growth of windows/doors by providing superior sales support and customer service to our window customers. Specifically you will:

• Provide accurate and timely quotes for windows/doors to lumberyards and contractors using computer software and manual pricelists
• Provide window quote software training to customers as required
• Provide manual price list updates to customers as required
• Provide product information, technical support based on information provided by blueprints and inquiries (Take-offs)
• Answer customer inquiries at our service counter in person or by phone
• Monitor and advise customers of product information, availability, and delivery status
• Participate in basic accounts receivable tasks, including credit check and collection calls
• General administrative duties in a computerized environment

In return, Gentek will provide you with:

• A competitive wage
• Standard and regular weekday hours of work
• Comprehensive benefits package
• Savings plan with company contributions

Qualifications

Qualifications:

• Minimum of 2 years of industry experience (windows, building products)
• General understanding of window perofrmance metrics such as Energy Ratings and U values
• Excellent customer service skills including proactive and quality communication
• Technical aptitude and high attention to detail
• Good spatial visualization skills, blue-print reading
• Computer literacy
• Be self-motivated, dependable,  accountable
• Maintain good working relationships with customers, suppliers, peers, and staff
• Ability to work well under pressure and in fast-paced environment

Additional Information

Gentek is growing. Come grow with us. The people at Gentek are the difference. If you are interested in joining our team please respond.

Accommodations for applicants with disability available upon request.

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