IT Support Specialist

Benefits

• Company car
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match

Full job description

A&L Canada Laboratories, Inc. is a leader in performing analytical laboratory testing and consulting services for the agriculture, environmental, food and beverage, and pharmaceutical industries. The company also performs chemical Cannabis laboratory testing for the country's various cannabis programs.

The IT Support person is responsible for providing expert IT system support services across the organization. Reporting to the IT Customer Support Manager your responsibilities will include:

· Monitoring, troubleshooting, and supporting of multiple Client Service Portals

· Install and configure hardware and software components

· Upgrade systems to enable compatible software

· Install and upgrade security software.

· Perform tests on new hardware and software.

· Troubleshoot hardware and software issues.

· Managing IT SOPs, documents, websites, service portal.

· Daily end user hardware & software support

We require you to have the following:

· Bachelor's degree in computer science or engineering or related field, preferred

· A+ and Linux+ Certification, preferred

· 3 years of experience in a similar role

· Experience troubleshooting systems

· Skilled in database programming and software installation

· Proficient with MAC and OS

· Excellent written and oral communication skills

· Familiar with a range of software and hardware

· Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems

· Strong interpersonal skills and ability to effectively communicate with teams across the entire organization

· Strong critical thinking and decision-making skills

We offer a competitive salary with bonus opportunities, a matching RRSP program, comprehensive benefits including an EAP, and professional development and career support. We are an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

If this sounds like the job for you, please direct your cover letter and resume to hr@alcanada.com.

We thank you for your interest, however, only those candidates selected for the next steps in the hiring process will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Company car
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• IT support: 3 years (preferred)

Work Location: In person

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