Quality Analyst (Engineering)

by Glen Dimplex Americas

Position Type: Contract
Location: London, ON
Date Posted: Nov 03, 2022
Glen Dimplex Americas

Job Description

Quality Analyst (Engineering)

About Us

Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a testament to the strength of our people and investment in innovation and technology.
Our portfolio of industry recognized brands includes Dimplex, Cadet and Faber. Together these brands provide complete product offerings in the residential and commercial comfort categories, ranging from electric heaters, to fireplaces and controls.

Glen Dimplex Americas is a division of the Glen Dimplex Group - the world's largest manufacturer of electrical heating, which holds significant global market positions in domestic appliances, heating, cooling, ventilation, and renewable energy solutions. Headquartered in Dublin, Ireland the Glen Dimplex Group privately owns over 40 brands with operations in 80 countries.

Our Values
We Think Customer– we aim to put our customers at the center of everything we do, taking time to understand their needs; creating solutions that meet and exceed their expectations, enhancing everyday moments
We Care About People– we recognize the power of a community with a common purpose; empathizing with others’ point of view and acting with integrity to create a safe and healthy environment
We Value Innovation– we are building a better future day by day; developing innovations that will create quality, consumer-centric, sustainable solutions
We Keep it Simple– we make the complex simple by driving out inefficiencies; which enables us to be agile, responsive and to get the job done
The Opportunity
18 month contract
Reporting to the Quality Manager, the Quality Analyst is responsible for analysis of Quality data and product with the goal of minimizing Quality costs and improving customer satisfaction. The Quality Analyst is expected to create as well as consolidate sources of data related to product failure and customer dissatisfaction, analyzing the data, and driving improvements through subsequent implementation of corrective/preventive actions.
In this role you will focus on:
  • Analysis, Trending, and Reporting of Quality/Warranty Costs
    • Use of current analysis tools such as Power BI as well as development of other suitable analysis tools to extract data from a variety of systems that provide details of costs, failures, and causes
    • Regular reporting and dashboard creation to track sources of quality costs from returns, warranty parts shipments, and warranty service
  • Overall responsibility for defective returns analysis and dispositions
    • Working with other factory and distribution personnel, ensuring appropriate analysis of returned product for fault
    • Ensuring proper disposition and recording of results within the SAP ERP system
    • Escalating those defects that may identify a potential safety issue or other significant performance issue; completing a thorough analysis of the product and involving other internal personnel, suppliers, or testing parties as may be needed to determine and remove causes of product failure.
    • Reporting of issues to Quality Manager that may pose a safety risk, significant performance, or Quality cost
  • Corrective/Preventive Actions
    • Determination, initiation, and resolution of product design or manufacturing quality problems within and outside Glen Dimplex Americas, including initiation and tracking of internal and external analysis of cause determination and effective monitoring of solution implementation
  • Customer Escalations
    • Assisting in analysis and determination of solutions for specific customer product concerns/complaints.
  • Development/Maintenance of documented processes within the Quality Department and broader organization
  • Other duties as may be required
What You Need
  • Experience with the design and analysis of electrical and mechanical consumer products
  • Strong data analysis capabilities including use of a variety of software, including Microsoft Excel, Microsoft Dynamics, SAP, Power BI
  • Strong ability to effectively summarize data including identification of trends and patterns
  • Experience driving root cause analysis and preventive action implementation
  • A self starter who can work independently and facilitating actions from many internal and external agents
  • A degree or diploma in electrical, electronic, mechanical engineering, technology, or related fields of study is an asset
  • This position may involve some limited travel
How to Apply

Our team members include people like you: enthusiastic, innovative, motivated and creative. If you are interested in joining our team or learning more about this opportunity, please apply now.  Glen Dimplex Americas offers a competitive total rewards package, and we are continually striving to attract and retain the best talent available, building ongoing success for both our organization and our employees!

Glen Dimplex Americas is committed to fair and accessible employment practices.

We thank all applicants for their interest in Glen Dimplex Americas, however, only those selected for an interview will be contacted.