Manager, Quality Assurance

Join Jones Healthcare Group - Where Innovation Meets Purpose!

Why this Role Matters

This role helps ensure every product meets the high standards our customers expect and the regulatory requirements our industry demands. By leading quality assurance programs and developing strong teams, it strengthens customer confidence, product integrity, and operational excellence. When done exceptionally well, this role fosters a culture where quality, food safety, and continuous improvement are embedded in everything we do.

As a Manager, Quality Assurance, you’ll lead and develop a team of Quality Inspectors within our Cartons & Labels division while driving compliance with ISO 9001, GMP, and SQF standards. Working closely with Operations and Support teams, you’ll oversee quality systems, resolve quality challenges, support regulatory compliance, and champion continuous improvement initiatives that help ensure products consistently meet customer expectations.

What You’ll Be Accountable For:

• Production Support: Respond quickly to equipment breakdowns, diagnose issues, and restore operations safely and efficiently.
• Team Leadership: Lead, coach, and develop a high-performing quality team while supporting engagement, accountability, food safety, and continuous improvement.
• Performance Management: Oversee onboarding, scheduling, workload planning, performance management, and ongoing development of team members.
• Quality Systems: Maintain and continuously improve the Quality Management System to support operational and customer requirements.
• Quality Oversight: Lead daily quality assurance and quality control activities, including inspections, testing, documentation, and process compliance.
• Product Release: Ensure products meet established specifications and quality standards prior to release.
• Process Improvement: Enhance inspection technologies, quality procedures, documentation, and monitoring practices to improve quality outcomes.
• CAPA Management: Lead investigations into non-conformances, conduct root cause analysis, and manage corrective and preventive action processes.
• Quality Analytics: Monitor and analyze quality metrics, identify trends, escalate risks, and drive improvement opportunities.
• Regulatory Compliance: Ensure compliance with ISO 9001, GMP, SQF, customer requirements, and internal quality standards.
• Audit Readiness: Support and lead internal audits, customer audits, third-party audits, and regulatory inspections.
• Calibration Program: Oversee equipment calibration programs to ensure inspection and measurement tools remain accurate and compliant.
• Cross-Functional Partnership: Collaborate with Operations, Supply Chain, Technical Services, and customer-facing teams to resolve quality issues and support new products and processes.
• Customer Requirements: Translate customer quality expectations and critical-to-quality requirements into scalable production processes and documentation.
• Documentation & Training: Lead the creation and maintenance of quality documentation, support SOP implementation, and facilitate quality-related training across the site.
• Quality Technology: Oversee quality management systems and inspection technologies to ensure data integrity and effective use throughout operations
• Health, Safety & Environment: Champion compliance with Health & Safety and Environmental (ISO 14001) policies and procedures.

What you’ll bring

• Post-secondary diploma; diploma in Quality is an asset.
• 7+ years of experience in a manufacturing environment.
• Experience leading, coaching, and developing teams in a quality-focused environment.
• Strong knowledge of Quality Management Systems and regulatory frameworks, including ISO 9001, GMP, and SQF.
• Experience leading root cause investigations and corrective and preventive action (CAPA) processes.
• Expertise in quality inspection methods, AQL sampling, and interpreting technical specifications.
• Experience supporting audits, inspections, and compliance programs.
• Proficiency with electronic quality management and inspection systems (e.g., ZenQMS, EyeC, AVT, Autocount).
• Strong analytical, problem-solving, and decision-making skills in a fast-paced manufacturing environment.
• Excellent communication and collaboration skills with cross-functional teams
• High attention to detail and strong documentation capabilities.
• Food, pharmaceutical, packaging, or other regulated manufacturing experience is an asset.
• Continuous improvement mindset with a passion for quality and operational excellence.

Why Join Jones Healthcare Group

At Jones, you’ll be part of a team that’s shaping the future of healthcare packaging with purpose and care. We take pride in fostering an environment where everyone feels valued, supported, and empowered to do their best work.

You’ll find opportunities to grow your career, contribute to meaningful projects, and be part of a company that’s been trusted by brands and healthcare providers for over a century.

Learn more about us here: www.joneshealthcaregroup.com.

Total Rewards

We’re offering a competitive compensation in the range of $75,000 – $90,000 per year. Pay will be determined based on factors including job-related knowledge, skills, and experience. Some additional benefits we have offer are:

• RRSP program – match up to 5% of your earnings
• Comprehensive benefits program
• Healthcare spending account
• Vacation and floater days
• Special local discounts
• Employee and family assistance program
• Referral bonuses
• Education reimbursement program
• Colleague appreciation events
• and more!

This posting is for an existing opportunity with our Quality & Compliance team.

Apply today and make a real difference with our team!

Jones Healthcare Group may use artificial intelligence tools to assist in the screening, assessment, or selection of candidates for this position. If you have questions about this process, please contact our HR department.

While we thank all candidates for their interest, only those selected for an interview will be contacted. All candidates interviewed for this position will be notified of the hiring decision within 45 days of their last interview.

By applying for this role, you consent to your personal data being shared with our clients and partners involved in the recruitment process.

As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided.

For all feedback on equity and accommodation needs, please also contact the Human Resources department.