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Customer Innovation Specialist

by General Dynamics Land Systems

Position Type: Full-time
Location: London, ON
Date Posted: Jan 28, 2024
General Dynamics Land Systems

Job Description


Customer Innovation Specialist

Job Description


Delivering an exceptional Customer experience in this position looks like:

Understand our customer – Empathize with our customer and understand their missions, needs, environments and challenges.

Be creative, innovative, business astute – Apply creative thinking techniques and mind-set to identify the new-unique-different and get to the best actionable game-changing solutions


Self-direct & navigate the ambiguous - Be self-directed and embrace working outside of your comfort-zone to effectively navigate the ambiguities of the "fuzzy front-end"


Be driven and passionate – Exude a “can do / will do / just do it” spirit that adapts and pushes through project demands, set-backs, challenges – Dig deep !


Be technically capable, forward-looking, broad & deep – Understand, embrace and apply state-of-the-art technical solutions & thinking; apply technical depth, exploration and rigor


Plan & Execute – Effective prioritization, planning, hands-on innovation, complex problem solving, adaptability, communication, decision-making at the lowest level, effectively balance competing factors (technical, cost, schedule, alternative approaches)


 Key Job Elements:

  • Brain-storm, facilitate, and generate creative new and innovative technical features, products, businesses and concepts
  • Research, seek-out and identify opportunities, analyze, synthesize, develop plans in an ambiguous environment
  • Elaborate on and communicate concepts, underlying principles, features-benefits-advantages, and business cases
  • Apply technical skill to define, refine, analyze, prototype, experiment and develop concepts and assess their feasibility
  • Plan, Budget, Admin Prep/Control/Manage, and Execute Innovation Projects
  • Collaborate with SCM, technical suppliers, incubators/accelerators, academic research partners, and military customers
  • Hands-on build/test, integration, problem solving, demonstration of new technical innovations to customers
  • Research, plan and write technical/scientific proposals to secure government funding for developments
  • Lead work-shops, training, military customer and inter-departmental out-reach activities
  • Foster an atmosphere of cohesiveness and focused collaboration within team
  • Help to champion and build an innovation culture across the company


Required Qualifications:

  • Recent experience serving in a Military for 4+ years;
  • Demonstrated creativity, open-mindedness and business acumen;
  • Ability to think strategically and execute effectively to achieve short and long-term goals;
  • Proven ability to plan, project manage and execute technical projects;
  • Demonstrated strong hands-on innovation and problem solving skills;
  • Demonstrated strong self-direction, collaboration and networking skills;
  • Strong research, and oral, written and presentation communication skills;
  • Direct military customer-facing out-reach and interaction experience;
  • Knowledge of military operations, customer needs/missions/priorities, and geo-political awareness;
  • Strong LAV product, and GDLS-C customer and markets knowledge;
  • Strong technical knowledge of defence systems and new/emerging technologies;
  • Ability to travel 10% and ability to possess/be able to acquire and maintain a valid passport;
  • Eligibility to obtain Canadian Security Clearance.


Preferred Qualifications:

  • Advanced (relevant technical and/or business ) university degree, or specialty training;
  • BEng/BSc in relevant discipline and 4+ years experience (or equivalent in training and experience);
  • Breadth and depth in relevant technical fields;
  • Superior organizational skills with the ability to prioritize, be agile, multi-task and focus;
  • Expertise in robotics, machine learning, artificial intelligence, and/or programming skills;
  • Strong technical/scientific proposal research, planning, costing and writing skills;
  • Formal training and practical experience in concept generation & selection tools & techniques;
  • Ability to travel 25%;
  • Currently hold Level II (Secret) Security Clearance.

General Dynamics Land Systems–Canada is committed to providing a diverse, equitable and inclusive environment for our employees. We welcome and encourage applications from women, members of racialized groups/visible minorities, Indigenous Persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or expression.

If you require an accommodation to assist you with any aspect of the hiring process, we will work with you to meet your needs. Contact if you need accommodation.

It is a requirement that General Dynamics Land Systems-Canada be registered with the Canadian Controlled Goods Program and that all of its workforce be security assessed. As such, successful applicants must meet all applicable security requirements, including, but not limited to, the ability to obtain and maintain a Canadian government security clearance to secret level.