Global Process Coordinator (HYBRID)

McCormick Canada continues its long track record of growth and is a respected leader in the spice, seasoning, flavouring and specialty food industry.  Our consumer products division serves retail grocery customers and emerging channels with Club House, Billy Bee and McCormick products, while our Custom Flavour Solutions division serves food service distributors and other respected food manufacturers across Canada.  McCormick Canada is part of the world leader in spice and seasonings, McCormick & Company Inc.

The Power of People is one of our five pillars.  It has been the foundation for McCormick's success for decades.  There is something inspiring about working at McCormick.  We have created an unusually dedicated workforce by fostering a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.  Without our employees, our success is not possible.  Our commitment to our customers, our consumers and our employees is unsurpassed. 

POSITION OVERVIEW:

The M2D Global Process Coordinator (GPC) is responsible for understanding the business and behavioral requirements of their assigned workstream and working cross-functionally to drive success for Program Leo and the McCormick organization in the transition.

The GPC will work in partnership and collaborate with the business functions, process teams, and Organizational Readiness team, among others. The GPC reports to their Global Process Owner and/or Global Process Manager.

The GPC should be able to demonstrate strong business and technical acumen and build a working knowledge of the future state of the program so that they can effectively participate in program activities, including testing, training, deployment, and hypercare.

RESPONSIBILITIES:

• Participate in the review of training materials as needed
• Prepare for and deliver training as needed, including preparing local Super Users to deliver end-user training
• Answer business-related questions for End Users and local Super Users
• Escalate challenges, questions, and issues to the Program Team, as appropriate
• Ease the transition by coaching their peers and modeling the new behaviors
• Provide feedback, guidance, and expertise throughout the solution design phase
• Participate in Functional Integration Testing and Functional Unit Testing as needed
• Support business testers to prepare for and execute SIT and UAT
• Ensure Super Users are certified per the workstream training matrix
• Serve as the first line of support for Super Users through hypercare
• Identify post-go-live training or process documentation needs Support additional assignments from their GPO, GPM, or Organizational Readiness as needed

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in related professional area or equivalent business experience
• 3-5 years minimum of business or professional experience
• Demonstrated knowledge and understanding of McCormick’s current business processes, their assigned functional area, and ways of working
• Demonstrated buy-in for transformational change at McCormick and specifically Program Leo
• Demonstrated SAP experience and ability to quickly develop a working knowledge of SAP S/4HANA
• Proficient with Microsoft Office tools (e.g., PowerPoint, Word, Teams)
• Strong written and verbal communication skills, including presentation skills
• Global mindset and cross-cultural competency
• Strong organizational, analytical, and administrative skills in a deadline-driven environment
• Aptitude and enthusiasm for learning and teaching
• Highly flexible and adaptable to change
• Strong team player and ability to work well within a process team
• Demonstrated patience necessary to productively respond to end-user support needs
• Willingness to travel

Throughout the selection process, accommodations for applicants with disabilities are available upon request.  Please notify H.R. if required.